Changing the Perceived Culture of Indifference in Care
When CAHPS and other survey tools are provided to patients, they ask patients about the aspects of their experiences that are important...
Health Systems Need a Lesson on Integrated Marketing
As I sat through another conference that discussed how health care needs to get patients more engaged and focused on their health, I...
5 Ways to Improve Patient Treatment Adherence
“How well are you following your treatment plan?” is definitely one of the most frustrating things a provider asks in a given day. It...
98% of Patients Cannot Recall the Risks Associated with Their Surgery
That statistic came from a presentation at 32nd Annual Congress, European Hernia Society, Istanbul, Turkey by Mohammed Uzzaman and his...
Well Informed Patients are the Key to Risk Management
From a very high level, the real key to Patient Satisfaction scores is that the higher the level of satisfaction, the lower the risk of...
